![]() ![]() ![]() When you run the Surface Diagnostic Toolkit and on the step where you will be asked to trace a spiral, did you try tracing it with your Pen? Thank you for reaching out to Microsoft Community. Since I wanted the Surface to draw this renders it useless for me, so I'd appreciate any help I don't suppose they're related though?Īnd not much else really, since I couldn't find more suggestions to try. Both Bit Lcker requiring an updateĪnd the pen issue. I got the "SurfaceBitLockerProtectorCheck.msi" file it reccomends, and run it in repair mode, but the problem persists. I've runned the Diagnostic Tool, which came out ok except it apparently requires a Bit Locker update. I've tried to narrow it down to if it was doing it when I lifted it higher than a certain point, or if I was writting too fast, but I couldn't find consistency. ![]() I think the gif shows the problem clearly (I'm sorry it's flipped), but just in case it doesn't work: Both are completely new, and since day one I have this issue where suddenly it stops detecting the pen for a couple of seconds and then comes back, all Hello! After googling a lot and not finding a solution I decided to ask here before taking them both to tech support
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